Refund policy

Return & Refund Policy

At Nya Lux, we want you to be happy with your purchase.

 

Physical Products

Physical books may be returned only if they arrive damaged, misprinted, or if an incorrect item is received.

 

To request assistance, customers must contact Nya Lux within 5 calendar days of delivery at nyalux12@gmail.com and provide photographs of the issue for review.

 

Please include your order number and photos of any damage or defects.  Items must be returned in their original condition whenever possible.

 

Digital Products

Due to the nature of digital products, all eBook, digital download, and downloadable product sales are final and non-refundable once the product has been delivered or downloaded.

 

Custom and Personalized Products

Custom-made and personalized items, including custom tumblers, apparel, and specialty gift items, are non-refundable.

 

Exceptions may be made if an item arrives damaged during shipping, contains a manufacturing error, or does not match the approved order specifications. Customers must contact Nya Lux within 5 calendar days of delivery and provide photographs of the issue for review.

 

Damages and Issues

Please inspect your order upon arrival.

If your item arrives damaged, contains a manufacturing error, or if an incorrect item is received, contact us within 5 calendar days of delivery at:  nyalux12@gmail.com and provide photographs of the issue for review.   We will work with you to resolve the issue as quickly as possible.

 

Refunds

If a refund is approved, it will be issued to the original payment method.

 

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

 

Questions

For questions regarding returns or refunds, please contact:  nyalux12@gmail.com